Medical Assistant Preparation

Online workshop—learn anywhere you can connect to the web!


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Are you a CNA or in the health care field and looking to advance to a career as a Medical Assistant?

Get a jump start on your Medical Assistant career building on your skills learned as a Certified Nursing Assistant (CNA) or other health care field professional. Independent online study (one month to complete) with one in-class session at GCC.

Topics include:

Week One

  • Introduction to Medical Assisting
  • Health Care Team
  • Stress & Coping Skills for the MA - yoga & music
  • Therapeutic Communication - Maslow's Hierarchy of Needs
  • Professionalism

Week Two

  • Patients with special needs - Cancer, Alzheimers, AIDS, elderly, abuse, hearing, visual, angry
  • Human Sexuality
  • Living & Dying - Kubler-Ross & Hospice
  • Psychology - basic principles & understanding behavior
  • Nutrition

Week Three

  • Health Care Setting
  • Facility Environment
  • Federal Regulations - CLIA, OSHA, & HIPAA
  • Computers in the Ambulatory Setting

Week Four

  • Written Communication
  • Telephone Technique
  • Documentation & Abbreviations
  • Patient History & Medical Documentation

Hands on Skills

  • Identify Community Resources
  • Answering & Screening Incoming Calls
  • Taking a Telephone Message
  • Calling a Pharmacy to Refill an Authorized Prescription
  • Handling Problem Calls
  • Preparing, Sending, & Receiving a Fax
  • Making an Appointment Using a Paper Scheduling
  • Establishing the Appointment Matrix in a Paper System
  • Correcting a Paper Record
  • Steps for Manual Filing - Alphabetic, Numeric, & Subject
  • Preparing & Composing Business Corresponding Using All Components (Computerized Approach)
  • Addressing Envelopes According To United States Postal Service
  • Know the Proper Measurements of an Addressed Business letter
  • Folding Letters for Standard Envelopes
  • Preparing Outgoing Mail According to United States Postal Service - Regulations
  • Creating a Mass Mailing Using Mail Merge